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Cancellation & Refund Policy

Last Updated: October 26, 2025

1. Overview

At textsanitize.com, we want you to be completely satisfied with your subscription. This Cancellation & Refund Policy explains how you can cancel your subscription and under what circumstances refunds are available.

2. Subscription Cancellation

2.1 How to Cancel

You can cancel your Pro subscription at any time through your account settings or by contacting our support team:

Cancellation Methods:

2.2 When Cancellation Takes Effect

When you cancel your subscription:

  • Your cancellation takes effect at the end of your current billing period
  • You retain access to Pro features until the billing period ends
  • No further charges will be made after the current period
  • Your account will automatically revert to the Free plan

Example: If you subscribe on January 1st and cancel on January 15th, you'll still have access to Pro features until January 31st (end of billing period). No charge will be made on February 1st.

2.3 No Cancellation Fee

There are no cancellation fees or penalties. You can cancel anytime without any additional charges.

3. Refund Policy

3.1 7-Day Money-Back Guarantee

✓ 100% Satisfaction Guaranteed

We offer a 7-day money-back guarantee for first-time Pro subscribers. If you're not satisfied with our service, request a full refund within 7 days of your initial purchase.

3.2 Eligibility for Refunds

You are eligible for a full refund if:

  • You request the refund within 7 days of your first subscription payment
  • This is your first time subscribing to the Pro plan
  • You have not previously received a refund

3.3 Non-Refundable Situations

Refunds will NOT be provided in the following cases:

  • Renewal payments (only first-time subscriptions are eligible)
  • Requests made after the 7-day guarantee period
  • Account violations or Terms of Service breaches
  • You've already received a refund in the past
  • Partial month refunds (pro-rated refunds are not available)

4. How to Request a Refund

Step-by-Step Process:

  1. Contact Support: Email us at refunds@textsanitize.com
  2. Provide Information: Include your account email and reason for the refund
  3. Verification: We'll verify your eligibility (within 24 hours)
  4. Processing: If approved, refund will be processed to your original payment method
  5. Confirmation: You'll receive a confirmation email once the refund is completed

4.1 Refund Processing Time

Once approved, refunds are typically processed within:

  • Credit/Debit Cards: 5-10 business days
  • UPI/Net Banking: 3-7 business days
  • Digital Wallets: 2-5 business days

Note: Processing times may vary depending on your bank or payment provider.

5. Downgrading from Pro to Free

If you prefer not to cancel but want to switch to the Free plan:

  • Cancel your Pro subscription as described above
  • Your account will automatically downgrade to Free at the end of the billing period
  • Your data will be retained according to Free plan limits (last 5 entries)
  • You can upgrade back to Pro anytime

6. Service Interruptions

In the rare event of extended service interruptions (more than 48 consecutive hours) due to our fault:

  • We will extend your subscription by the downtime period
  • You may request a pro-rated refund for the affected period
  • We will notify all affected users via email

7. Payment Disputes

If you notice an unauthorized charge or billing error:

Important:

Contact us BEFORE disputing the charge with your bank. We can often resolve issues faster and help you avoid chargeback fees. Chargebacks may result in account suspension pending investigation.

8. Reactivation After Cancellation

You can reactivate your Pro subscription anytime:

  • Log in to your account and upgrade to Pro
  • Your new billing cycle starts immediately upon reactivation
  • You'll be charged the current Pro plan rate
  • Previous history and settings will be restored (if within data retention period)

9. Changes to This Policy

We may update this Cancellation & Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Service after changes constitutes acceptance of the new policy.

10. Contact Us

For cancellations, refunds, or questions about this policy:

textsanitize.com Support

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